Services

WebTMS - Web Ticket Management System

• Receives tickets from the One-Call center via e-mail
• Tickets are Geo-coded as part of the loading process
• Supports receiving tickets from multiple One-Call centers
• Tickets with multiple member codes may now be assigned to multiple locators
• IR (Initial Receive) and AL (Assigned Locator) screens are customizable on a per-user basis
• Ticket Search has been greatly enhanced, and the results can be displayed visually in the Map view
• Manually Assigning Locators and Posting Responses has been made more flexible
• New Map View allows a visual overview of tickets in IR, AL or from a Ticket Search
• Tickets can be assigned to locators directly from the map view
• Automatic printing of Assigned tickets is now performed (unobtrusively) in the background
• Define locator service areas for Auto-Assigning tickets using the new Map Grid Selection Editor
• And MORE!